Privacy Policy

1. Who We Are

Packy ("we," "us," or "our") operates the Packy platform at hellopacky.com. We provide AI-powered packing list generation tools for travel advisors. If you have any questions about this policy, contact us at info@hellopacky.com.

2. Information We Collect

We collect information in two ways — information you provide directly, and information collected automatically.

Information you provide:

• Account registration details (name, email address, agency name)
• Billing information (processed securely by our payment provider — we do not store card details)
• Itinerary files you upload to generate packing lists
• Communications you send to us (e.g. support emails)

Information collected automatically:

• Usage data (pages visited, features used, session duration)
• Device and browser information
• IP address and approximate location

3. What We Do NOT Collect

We do not collect, store, or process the following from your clients:

• Government-issued IDs or passport numbers
• Payment or financial information
• Health or medical data
• Sensitive personal characteristics

Itinerary content is used solely to generate packing lists and is not used for advertising, profiling, or sold to third parties.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Packy platform
• Process your subscription and manage billing
• Generate packing lists from itinerary content you upload
• Send transactional emails (receipts, account updates)
• Respond to support requests
• Detect and prevent fraud or abuse

We do not use your data for targeted advertising and we do not sell your personal information to any third party.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data only in the following limited circumstances:

• Service providers: Trusted vendors who help us operate the platform (e.g. payment processors, cloud hosting, analytics) — bound by confidentiality obligations
• Legal compliance: If required by law, court order, or to protect the safety of users
• Business transfers: In the event of a merger or acquisition, with appropriate notice to users

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Itinerary content uploaded for packing list generation is retained only as long as necessary to provide that service. You may request deletion of your data at any time by contacting info@hellopacky.com.

7. Cookies

Packy uses cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how the platform is used. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the Service.

8. Security

We use industry-standard security measures including encrypted data transmission (HTTPS), secure cloud infrastructure, and access controls to protect your information. While no system is 100% secure, we take reasonable steps to protect your data from unauthorized access or disclosure.

9. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to object to or restrict certain processing
• The right to data portability

To exercise any of these rights, contact us at info@hellopacky.com. We will respond within a reasonable timeframe.

10. Children's Privacy

Packy is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at info@hellopacky.com. We take privacy seriously and will respond promptly.